RETURN & REFUND POLICY
If you are unhappy with your purchase and would like to return it, please email us at sales@thecustomboxez.com within 7 days of receiving it, stating your reason for return.
We would also offer you with a return address and a return number, which is essential because no things may be returned without a return number.
WHAT ARE THE CONDITIONS FOR PRODUCT RETURN?
Our boxes are highly customized and adapted to the specific demands of each client, however they cannot be sold to anybody. In the event of a product issue, customers can contact The Custom Boxez customer service within 7 days of delivery.
Items will only be returned after the order has been accepted by the customer support department. Other than printing-related consistency issues, there are no returned items in The Custom Boxez.
HOW DO I SUBMIT A RETURN?
When you submit a report to our customer service department, a customer support specialist will contact you within 1 or 2 business days. If your request for a refund or secondary inspection is approved, you will be given an inquiry tracking ID for further processing.
Please use the Return label to return all sent items, including samples and invoices; otherwise, The Custom Boxez will not receive your return.
If accepted and reviewed, The Custom Boxez can refund the balance to the customer’s online bank account.
DIGITALLY PRINTED PRODUCT RETURNS
Please contact our staff at sales@thecustomboxez.com if you receive broken, defective products or incorrect specifications in your personalized packaging (outside of the text, content specifications, and deviations as described on our product descriptions), and they will be pleased to assist you.
As these things are built to order, we can only issue returns if they are discovered to be defective. In any event, please contact us if you are dissatisfied; we will do everything we can to assist you. To avoid disappointment, we recommend that you order one unit to try out our service before committing to a bigger order.
Because the Seller’s items have such a wide range of applications, the Seller would not recommend a single one (s).
Furthermore, the supplier assumes no responsibility for:
- The usage of certain applications
- The results of specific applications
- The suitability of specific applications Before purchasing, the Buyer is advised to evaluate the suitability of the Seller’s items for the Buyer’s specific request(s) and to thoroughly inspect and review all products before usage.
CANCELLATIONS, PAYMENTS, AND ORDER PLACEMENT
Order payments will be made in US dollars. Due to the custom nature of the printing items and other services we offer, we will not begin working on your orders for printing jobs or other services until the total cost, including all costs, fines, postage, and handling fees, is charged via credit card or by the user of our website through an authorized payment form.
As part of the order placement process, we ask our customers to accept evidence (whether an electronic file or a hard copy) of the printed goods or other services they require.
After the consumers have approved the proofs, the printing jobs are sent to press. Until a print project has been accepted by the client and sent to the press or via our website, no changes to the artwork files, descriptions, or printing turnaround time are permitted.
You have four hours from the time you accept the facts to cancel your order. Before the order is cancelled, a fee of $25 or 6% of the entire order value, whichever is greater, will be charged for such termination. Orders placed after the 24-hour deadline will be canceled as well.
To compensate for work performed in our pre-press department and cancellation-related financial charges, such termination would carry a surcharge of 50% of the gross order volume. We cannot guarantee that your order will be cancelled after the 24-hour deadline.
Shipping within the United States
The return products must be sent for by UPS, FedEx, or USPS. Please note that COD and courier shipments are not permitted.
Shipping outside of the United State
Items must be pre-paid and shipped via insured land transport. Please put “returning items” on the outside of the box when returning merchandise.